Privacy Policy

This privacy policy explains how Windows Canmore (referred to as "we," "us," or "our") collects, uses, and protects personal information from visitors and customers in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Information we collect

When you submit a quote request through our website or contact us by phone or email, we collect: your name, phone number, email address (if you provide it), the service you are interested in, and any project notes you share.

When you visit the site, we collect non-identifying analytics through Google Analytics 4 (GA4): pages visited, time on site, device type, approximate geographic region, and referring source. We do not collect or store IP addresses beyond what GA4 hashes for its own use.

How we use your information

We use lead-form submissions only to respond to your inquiry, schedule an in-home consultation, prepare a quote, and follow up on the project. We do not sell, rent, or trade your personal information to third parties.

We use analytics data in aggregate to understand how visitors use the site so we can improve content and navigation.

How we store and protect your information

Form submissions are emailed to our intake address via MailChannels, a transactional email service used by Cloudflare. Records are retained for the duration of the project plus 7 years for tax and warranty purposes, then deleted.

The website is hosted on Cloudflare Pages. We use industry-standard HTTPS encryption for all data in transit.

Cookies and tracking

Google Analytics sets first-party cookies to distinguish unique visitors and sessions. You can opt out using the Google Analytics opt-out browser add-on or by configuring your browser to block third-party cookies.

Your rights

You have the right to request access to the personal information we hold about you, to correct it, or to request its deletion. To make a request, call (403) 555-0199 or use the contact form on our website. We will respond within 30 days.

Contact

Privacy questions or requests: call (403) 555-0199 or use the contact form on our website.