Terms of Service

These terms govern the relationship between Windows Canmore and clients receiving quotes, installation, or service. Project-specific contracts may supplement these terms.

Scope of service

Windows Canmore provides window and door supply and installation services across the Bow Valley including Canmore, Banff, Harvie Heights, Dead Man's Flats, Exshaw, and Kananaskis Village. Quotes are valid for 30 days from the date of issue. Final contract terms including pricing, scope, and schedule are set out in the signed project agreement.

Quotes and estimates

Free in-home consultations and written quotes carry no obligation. We may revise a quote if site conditions discovered during installation differ materially from those visible during the initial measurement. Such revisions are discussed with the client before work proceeds.

Warranty

Installed windows carry a manufacturer warranty as supplied by the manufacturer, typically 20 to 25 years on insulating glass seal failure and lifetime on frame defects. Installation workmanship carries a separate 10-year warranty against air leaks, water intrusion, and operational defects caused by install workmanship. Warranty claims should be reported in writing via the contact form on our website or by calling (403) 555-0199.

Warranties do not cover damage from impact, vandalism, structural settlement, owner modifications, or improper maintenance.

Liability

Liability is limited to the value of the contract for the project in question. We do not accept liability for consequential damages, lost income, or pre-existing conditions on the building. We maintain $5 million general liability insurance and WCB coverage.

Cancellation

Clients may cancel a signed project agreement within 10 days of signing without penalty in accordance with Alberta's Consumer Protection Act. Cancellation after manufacturer order placement is subject to restocking and order-cancellation fees.

Governing law

These terms and any project agreement are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. Disputes will be addressed in the courts of Alberta.

Contact

Questions about these terms: call (403) 555-0199 or use the contact form on our website.